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FAQS
WHAT IS THE CANCELLATION POLICY ? – 48 hours for standard booking. If cancelled or modified, the total price of the reservation will be charged. In case of no-show, the total price of the reservation will be charged.
IS THERE CAR PARKING AVAILABLE AT THE HOTEL – NCP car park is behind the hotel. NCP, Glasshouse, Glassford Street, Glasgow, G1 1UP – Customers need to register on the app & scan the QR code before they enter the car park. Please download the NCP APP or register online before parking your car. Discount Code is – M4CTYH MORE INFO
WHAT TIME IS CHECK-IN ? – Check in time is from 1:30pm – 11:00pm on the day of arrival. Arrivals after 11:00pm must be agreed with the hotel prior to your check in or your booking will be automatically cancelled with no refund. Please contact reception if you require a late check in – 0141 552 2424.
WHAT TIME IS CHECK-OUT ? – Check out time is strictly 11:00am. Late check outs are available up to 1:00pm for an additional £25.00 charge.
ARE GROUP BOOKINGS CONDUCTED IN A DIFFERENT WAY TO REGULAR BOOKINGS – Please inform us before arrival if you are travelling in a group of six of more. We reserve the right to refuse unauthorized groups. Large groups may be required to provide an additional deposit at check-in, returnable on departure if unaffected. Should there be any inappropriate behaviour by the group after check-in we reserve the right to discontinue the reservation without refund.
HOW FAR ARE THE NEAREST VENUES / LOCAL ATTRACTIONS ?
The SSE Hydro / Glasgow SECC / Clyde Auditorium, 4 km
Glasgow Barrowlands, 1 km
Glasgow Royal Concert Hall, 0.1 km
Glasgow Barrowlands, 1 km
Kelvingrove Art Gallery and Museum, 4.5 km
Riverside Museum, 5.5 km
Gallery of Modern Art, 5 minute walk
Glasgow Cathedral, 1.2 km
Provand’s Lordship, 1.2 km
Saint Mungo Museum of Religious Life and Art, 1.2 km
Pavillion Theatre, 1.1 km
Kings Theatre, 3.4 km
Theatre Royal, 1.3 km
HOW FAR ARE THE NEAREST BUS & TRAIN STATIONS / INTERNATIONAL AIRPORTS ?
Glasgow International Airport, 14.8 km
Glasgow Prestwick Airport, 51 km
Glasgow Central Station, 0.2 km
Glasgow Queen Street Station, 0.1 km
Buchanan Bus Station, 0.2 km
St Enoch SPT Subway Station, 5 minute walk
ARE PETS PERMITTED AT THE HOTEL – No pets allowed accept guide dogs.
IS SMOKING PERMITTED ?- The Merchant City Inn operate a strict no smoking policy. If a guest smokes in their room a charge of £100 will be made to their credit/debit card in order to fumigate the room(s), at the discretion of the hotel management.
ARE TOWELS PROVIDED – Towels are provided to guests and are only to be used in-house. Any misuse of the towels that lead to damage or missing towels will be charged to the guest at £5.00 per towel. We reserve the right to charge the debit/credit used to reserve the accommodation.